FAQs

General Request FAQ

Over the counter verbal requests for inspection of records can be made at any city department.

Public records are open to inspection at all times during the office hours of the City, and every person has the right to inspect public records, subject to certain limited exceptions.
If it is determined that the requested records are voluminous, staff reserves the right to set a future appointment with the requestor in order for staff to assemble the requested records. However, whenever practical and efficient to do, the requested public records will be made available for inspection at the time of the request.

The right of access to public records under the CPRA is not unlimited; it does not extend to records that are exempt from disclosure. The CPRA presently contains approximately 76 exemptions from disclosure. There are also numerous laws outside the CPRA that create exemptions from disclosure. Many exemptions are intended to protect privacy rights; others exist based upon the recognition that there is a need for government to perform its functions in an efficient and effective manner, and to operate in a reasonably level playing field in dealing with private interests.

How do I find the agendas or minutes information?

Meeting agenda packets and minutes are available online here.

What happens after a request is made?

The City Manager’s Office will “promptly” respond to your request. Generally, requests are responded to with either the records or acknowledgment of the request, within 10 days. However, requests may exceed the 10 days depending on the amount of information that is requested. You will receive notification from the City by the 10th day if more time is required to comply with your request.

Public records are provided at no charge to the requestor.

Police Request FAQ

What do I need to provide?

To obtain copies of police reports, please provide case number(s), if available. Also, please provide date, time and location of the incident, as well as any other information, including names and dates of birth of persons involved. It will help us serve you better if you include as much detailed information as possible. A copy of your photo identification is Required. Please upload a copy of your ID with your request.

Requests for copies of reports can be also submitted via email by emailing the request along with a copy of the requestor’s identification to [email protected]. Public records are provided at no charge to the requestor.

How do I request service calls, 911 calls, or other recordings?

These requests are handled by the Redlands Police Department and should be requested as a Police request by using the Police button above. Please provide name(s), date, time, and location of the incident, as well as any other information, including phone numbers from which calls were placed, if known.

How do I obtain a traffic collision/accident report?

Redlands Police Department only handles reports created by the department. If a report was generated by another police department or the California Highway Patrol, the request must go directly to them. This includes collision reports on freeways and roads in county areas as those are handled by CHP.

Traffic collision reports fall under Vehicle Code section 20012. These reports shall be released to:

Drivers involved in the collision
Registered owners of vehicles involved
Parents of a minor driver involved
Passengers involved listed in the report
Insurance companies
Those incurring property damage as a result of the accident
Those who may incur civil liability as a result of the accident
An attorney representing any of the above persons

For more information, please visit the Redlands Police Department webpage at http://cityofredlands.org/police